Business Advice

Building a quality business one brick at a time Part seven: Continuous Improvement

There’s always room for improvement, no matter how small. Continually reviewing and refining your systems and processes will help you spot opportunities for improvement as well as potential risks and threats. In the final part of this seven-part series, we’re looking closely at continuous improvement. If you’ve got effective management systems in place, you can …

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Building a quality business one brick at a time Part six: Evaluation

Most businesses keep track of income and expenditure so they know if they are profitable, but you need to measure other metrics too. If you don’t measure results, how do you know if what you are doing works? In part six of this seven-part series, we’re looking closely at evaluation. Just like any area of …

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Building a quality business one brick at a time Part five: Documentation

Documenting everything may sound laborious and long-winded, but it doesn’t have to be. In fact, we’ve been known to cut a company’s written policies down from 125 to just 40 – we’re big fans of efficiency and simplicity. In part five of this seven-part series, we’re looking closely at documentation. Just like any area of …

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Building a quality business one brick at a time Part four: Processes

Most businesses have processes they follow, but these aren’t always documented. As more employees join the company, these processes can get watered down or lost completely. This has an impact on the quality of the product or service that’s being delivered. In part four of this seven-part series, we’re looking closely at processes. Just like …

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Building a quality business one brick at a time Part three: Employee Engagement

The right team, with the right attitude, can take a business from average to extraordinary. But unfortunately, if your employees aren’t engaged, motivated or happy, they can end up being your biggest source of problems instead. In part three of this seven-part series, we’re looking closely at employee engagement. Just like any area of your …

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Building a quality business one brick at a time Part one: Customer Focus

Customer focus should be the foundation of your business – the thing you build everything else on. If you can’t supply what your customers want to the standard they want, you’ll spend more time rectifying problems than solving them. In part one of this seven-part series, we’re looking closely at customer focus. Just like any …

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How to create effective flowcharts

I’ve always found flowcharts to be an excellent tool for businesses. Presenting information in a visual format that can be quickly referred to, increases efficiency, enables faster problem solving and clarifies processes. Unfortunately, I often come across businesses that are using out of date, overcomplicated or irrelevant flowcharts – and that’s if they are using …

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My business doesn’t tender so why would I need ISO frameworks?

ISO certification is a pretty expensive piece of paper, and I often get asked if it’s worth it. It allows you to tender for more projects and reassures clients that you’ll deliver to the highest standards, so it can provide a good return on investment. But what if you don’t tender for work? What if …

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